Help centre
Frequently asked questions
Everything you need to know before and after you subscribe.
All questions
What is IPTV?
IPTV (Internet Protocol Television) delivers television channels and on-demand video over your internet connection instead of through an aerial, satellite dish or cable box. You watch through an app on a device you already own.
How does the service work?
You choose a plan, receive your account details and setup instructions, install a compatible player app on your device, sign in and start watching. See the setup guide for step-by-step instructions.
Which devices are supported?
Most modern devices are supported, including Smart TVs, Android and iOS phones and tablets, Apple TV, Fire TV, Android TV boxes, Windows and Mac computers. The features page lists the current device categories.
How do I set it up?
Setup usually takes a few minutes: install a player app, enter the details you receive after ordering, and load your channel list. Full instructions are in the setup guide.
What internet connection is recommended?
A stable broadband connection is recommended. Higher-quality streams (such as full HD or 4K) need more bandwidth than standard definition. [Placeholder: add specific recommended speeds once confirmed.]
How do subscriptions work?
Plans are available in different lengths, and the pricing page shows what is included with each. [Placeholder: describe renewal, activation and payment details once confirmed.]
How can I get support?
You can reach the support team through the contact options on the contact page. [Placeholder: add support channels and hours once confirmed.]
Can I watch on more than one device?
The number of simultaneous streams depends on the plan you choose. [Placeholder: explain connection limits once confirmed.]
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